U.S. Department of State passport services and contact
The U.S. Department of State issues U.S. passports. Its Passport Services pages connect applicants to renewal, application forms, loss reports, and status tools. Select the service for the task you need to complete, then check the requirements for that task.
Where do I start a passport application or renewal?
Start with DS-11 application guidance for a first adult passport or a passport that cannot be renewed. Use renewal guidance for an eligible existing adult passport. Online renewal and the Form Filler serve different purposes, so arriving at one of those tools does not establish eligibility for the other route.
Which passport tools handle forms and status?
The Form Filler prepares passport forms. The online renewal service accepts eligible renewal applications. The application status tool follows work already submitted. Keep an application confirmation distinct from a form you have only printed or downloaded.
When a valid passport is missing, use the loss-report route. That report concerns the existing document; it is separate from an application for another passport.
What is the passport customer service phone number?
Call the National Passport Information Center at 877-487-2778. Representatives work Monday through Friday, 8 a.m. to 10 p.m. ET, and weekends, 10 a.m. to 3 p.m. ET, excluding federal holidays. TDD/TTY service is available at 888-874-7793.
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QR Code GeneratorWho helps when I already applied and travel is near?
If you already applied and international travel is within 14 days, call the center. An agency visit requires an appointment. If you have not applied, the contact page provides the online urgent-appointment route. Read the instructions for your existing application status before selecting a booking method.
Is a post office passport appointment a State Department appointment?
A passport acceptance facility receives applications on the Department's behalf. A passport agency or center handles qualifying urgent travel by appointment. These are different appointments. Choose based on the application route and travel timing rather than the nearest address alone.
What you can do at U.S. Department of State Passport Services
Use online renewal if eligible, or prepare Form DS-82 for renewal by mail.
Prepare Form DS-11, then submit it in person with citizenship evidence, identification, a photo, and payment.
Submit a loss report to cancel a missing valid passport. The report does not order a replacement.
Apply in person using Form DS-11 after reporting the loss of a valid passport.
Look up an existing application using your last name, birth date, and last four Social Security number digits.
- Find passport application formsGo to site
Use the State Department Form Filler to identify and prepare the appropriate passport form.
- Request help with an existing applicationGo to site
Contact the National Passport Information Center about urgent travel, address changes, or a processing problem.
FAQ
Does the Form Filler submit my first application?
No. A first-time DS-11 application must be submitted in person.
Where do I check an application already submitted?
Use passportstatus.state.gov with the applicant details requested by the tool.